SIR20216 Certificate II in Retail Service
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities.
Comprising of 12 units, Certificate II in Retail Service provides a pathway to working in a diverse range of retail settings, including speciality retailers, supermarkets, department stores and fast food restaurants.
Individuals with this qualification are able to perform roles such as
- Frontline Team Member
- Customer Service Assistant
- Point of Sale Operators